1. How long does shipping take?

Shipping typically takes 10-15 days for standard shipping and 4-9 days for express shipping. Please note that these delivery times are estimates and may vary depending on your location and external factors beyond our control.

2. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. We only accept returns under a few conditions please read the return policy. Please go to the Return Portal to Start a return.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on the destination. Please note that customs fees, taxes, and duties may apply and are the responsibility of the customer.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery in the Track My Order Page.

5. What if I receive a defective or wrong item?

If you receive a defective or wrong item, please contact us immediately at info@enchantevogue.com or support@enchantevogue.com. We will evaluate the issue and make it right or go to the Return Portal Page.

6. Can I cancel or change my order?

Once an order has been placed, it cannot be changed but if you email us before it is shipped we can help to cancel and refund immediately and you can place a new order for the desired item.

7. What payment methods do you accept?

We accept major credit cards, debit cards, and Apple Pay & Google Pay as payment methods.

8. Do you offer gift cards?

Yes, we offer gift cards. However, please note that gift cards are non-returnable and cannot be refunded.

9. How can I contact customer support?

You can contact our customer support team at info@enchantevogue.com or support@enchantevogue.com. We strive to respond to all inquiries within 24 hours.

10. Can I return sale items?

No, we do not accept returns on sale items. All sale items are final sale.